Refund policy

At Flormar Kenya, we want you to love every purchase. If you are not fully satisfied, we are happy to assist with returns or exchanges subject to the conditions below.

Returns Eligibility

Products may be returned or exchanged within 7 days of delivery if:

• The item is unused and unopened
• The product is in its original packaging
• The item is not damaged after delivery
• Proof of purchase is provided

For hygiene and safety reasons, we cannot accept returns or exchanges for opened or used beauty products unless the item was delivered damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used cosmetics
• Products without original packaging
• Clearance or final sale items
• Gift cards
• Products damaged after delivery due to misuse

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item received
• A brief description of the issue

We will review the request and arrange a replacement or refund where applicable.

Exchanges

Exchanges are subject to product availability.

If the requested replacement item is unavailable, store credit or a refund may be offered instead.

Refunds

Approved refunds will be processed through the original payment method.

Processing times may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to an incorrect or defective item.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The wrong item was delivered
• The item arrived damaged
• The product is defective

Contact Us

For returns, exchanges, or support inquiries, please contact us here.

Please include your order number when contacting support.