Shipping policy
At Flormar Kenya, we aim to deliver your order quickly, safely, and reliably across Kenya.
Order Processing
Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During launches, promotions, or peak periods, processing times may be slightly longer.
Delivery Areas
We currently deliver across major towns and regions within Kenya.
Delivery availability may vary depending on your location.
Delivery Timelines
Estimated delivery timelines:
- Nairobi: 1-2 business days
- Outside Nairobi: 2-5 business days
Delivery times are estimates and may vary due to courier operations, weather, holidays, or other unforeseen delays.
Shipping Rates
Shipping fees are calculated at checkout based on your delivery location and order size.
Any available free shipping offers or promotional delivery campaigns will be communicated on the website or during checkout.
Order Tracking
Once your order is dispatched, you may receive shipping or tracking updates through SMS, email, or phone communication where applicable.
Failed Deliveries
Please ensure your delivery information and phone number are accurate during checkout.
If delivery cannot be completed due to incorrect information or failed communication attempts, additional delivery charges may apply for re-delivery.
Delays
While we aim to deliver within the estimated timelines, delays may occasionally occur due to courier issues, weather conditions, public holidays, or high order volumes.
We appreciate your patience and understanding in such cases.
Contact Us
For shipping inquiries or delivery assistance, please contact us here.